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Once orders are placed, they are not able to be edited, added to or cancelled. If you place an order over the weekend or a public holiday it will be processed on the next business day. All orders are sent out same day Monday - Friday. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. 
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during covid-19, due to Australia Post delivery issues that are unforeseen or unavoidable events. Online orders are processed and shipped from Geelong, Victoria and so we follow any Victorian Public Holidays.
If an item is found to have a defect, please notify us within 48 hours of receipt and you may return new items within 7 days of delivery for a full refund.
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. You must contact us immediately in the case of a reaction. Please note, a reaction and a response are two different things so please contact us to chat with one of our skin therapists.  
All refunds will be processed via the original payment method.
If you need to return an item, please contact us via email or telephone with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. No refunds will be given for a change of mind and we abide by all Australian Consumer Laws. 
For all further questions relating to shipping and orders please email